Last Updated: [Insert Date]

Thank you for shopping with Mot Mot Mind! We want you to be happy with your purchase. Please read this refund policy to understand your rights.

1. Digital or Physical Product Eligibility

  • Since our primary products are well-being planners, each order is handled based on its type (digital guide versus physical planner).

2. Refund Window

  • You may request a refund within 14 days of receiving your order if:
  • The product arrived damaged or defective
  • You received the wrong item

3. How to Request a Refund

To request a refund:

  • Email: support@motmotmind.com
  • Subject: “Refund Request”
  • Include: Order number, purchase date, reason, photos of product defect (if applicable)

4. Review & Processing

Once your request is received:

  • We will review your submission within 3–5 business days
  • If approved, refunds will be issued to original payment within 7–10 days

5. Non-Refundable Items

Refunds are generally not available for:

  • Change of mind
  • Products opened or used without defects
  • Digital downloads after access is granted

6. Exchanges

We may offer store credit or exchanges for certain eligible returns.