Refund policy

1. Product Eligibility – Digital & Physical Items

Mot Mot Mind offers both physical and digital wellbeing products, including:

  • 3-Month Wellbeing Planners
  • 365-Day Planner Sets
  • Aromatherapy Mist Sprays (Focus, Balance, Serenity)
  • Digital guides or downloadable resources

Refund eligibility depends on the type of product purchased.

Physical Products

Physical items such as planners and natural room sprays may qualify for return or refund under specific conditions outlined below.

Digital Products

Due to the nature of downloadable content, digital products are generally non-refundable once access has been granted.

2. Refund Window (14-Day Policy)

You may request a refund within 14 days of receiving your order if:

  • The product arrived damaged
  • The product is defective
  • You received the wrong item

To be eligible:

  • The product must be unused
  • The item must be in original packaging (where applicable)
  • Proof of purchase must be provided

We recommend inspecting your wellbeing planner or aromatherapy mist immediately upon delivery.

3. How to Request a Refund

To initiate a refund request:

Email: support@motmotmind.com

Subject Line: Refund Request

Include the following details:

  • Order number
  • Date of purchase
  • Description of the issue
  • Clear photos of damage or defect (if applicable)

Incomplete requests may delay processing.

4. Review & Refund Processing Timeline

Once your refund request is received:

  • We will review your submission within 3–5 business days
  • If approved, the refund will be issued to the original payment method
  • Refunds typically reflect within 7–10 business days, depending on your bank or payment provider

Shipping charges (if applicable) are non-refundable unless the error was on our end.

5. Non-Refundable Items

Refunds are generally not available in the following cases:

  • Change of mind after purchase
  • Products that have been opened or used (without manufacturing defect)
  • Digital downloads after access has been granted
  • Minor packaging variations that do not affect product quality

As a small wellness-focused brand, we appreciate your understanding that returned planners or opened essential oil room sprays cannot be resold.

6. Exchanges & Store Credit

In certain eligible cases, we may offer:

  • Product replacement
  • Exchange for another item
  • Store credit

This may apply if:

  • The item arrived damaged
  • There was a fulfillment error
  • The product is defective upon arrival

All exchange requests must be made within the 14-day window.

7. Damaged Items During Shipping

If your planner, bundle, or aromatherapy mist arrives damaged due to shipping:

  • Contact us within 48 hours of delivery
  • Provide clear photos of packaging and product condition
  • Retain the original packaging until the issue is resolved

We aim to resolve shipping-related issues promptly and fairly.

8. Important Notes

  • We reserve the right to refuse refund requests that do not meet the conditions stated above.
  • Refund policies may vary for promotional bundles or limited-edition items.
  • International return shipping costs may be the responsibility of the customer unless the product was defective.

9. Contact Us

For all refund, return, or exchange inquiries:

Email: support@motmotmind.com

Website: motmotmind.com

We are committed to creating a smooth and transparent shopping experience while protecting the integrity of our wellbeing planners and natural aromatherapy products.