Shipping, Returns & Exchanges – Mot Mot Mind
Fast processing. Transparent policies. Zero confusion.
We’re committed to delivering your wellbeing planners, aromatherapy mist sprays, and wellness bundles quickly and securely — with a simple return process if needed.
Below you’ll find everything you need to know about shipping timelines, tracking, exchanges, and our satisfaction guarantee.
Shipping Information
Order Processing Time
• Orders ship within 1–2 business days (Monday–Friday)
• Orders placed after 2 PM EST ship the next business day
• Orders are not processed on weekends or major holidays
Every planner, natural room spray, and bundle is carefully packed to ensure safe delivery.
Shipping Speed & Delivery Times
United States
• Standard Shipping: 3–5 business days
• Express Shipping: 2–3 business days (+$15)
Canada
• Standard Shipping: 5–7 business days
• Express Shipping: 3–5 business days (+$20)
Delivery timelines may vary slightly during high-demand periods.
Shipping Costs
• FREE shipping on orders over $50
• Orders under $50: $5.95 flat rate (US Standard)
Bundles that combine planners and aromatherapy mists often qualify for free shipping.
Order Tracking
As soon as your order ships, you’ll receive a tracking number via email.
You can monitor your shipment in real-time — whether it’s a 3-month planner, a 365-day wellness set, or a natural aromatherapy room spray.
30-Day Satisfaction Guarantee
We design our wellness planners and natural essential oil mists to support clarity, focus, and calm.
If you don’t love your planner, you may return it within 30 days of delivery for a full refund.
We want you to feel confident in your purchase.
Return Conditions
To qualify for a return:
• Item must be in original, unused condition
• All original packaging must be included
• Return must be requested within 30 days
To initiate a return, email:
Please include your order number and reason for return.
Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.
Damaged or Defective Items
If your planner, bundle, or aromatherapy mist arrives damaged:
• Email us immediately
• Include clear photos of the item and packaging
• Provide your order number
We’ll send a replacement at no additional cost.
Your wellbeing experience matters to us.
Exchanges
Want to switch from Black to Orange? Need a different planner variant?
We’re happy to help.
Email us at hello@motmotmind.com, and we’ll guide you through the exchange process.
Exchanges are subject to availability and return eligibility conditions.
Frequently Asked Shipping Questions
Do you ship wellness planners internationally?
Currently, we ship within the US and Canada. For other regions, please contact us.
Are aromatherapy mist sprays packed securely?
Yes. All essential oil room sprays are packaged in secure, spill-proof materials.
How long does it take to receive a refund?
Approved refunds are processed within 7–10 business days after inspection.
Contact Us
We’re here to help.
Email: hello@motmotmind.com
Instagram: @motmotmind
Response Time: Within 24 hours (usually faster)